Your privacy matters. This Policy explains exactly what personal data pro178 collects, why we collect it, how we use and protect it, and what rights you hold as a Member in Indonesia.
These cards summarise the core principles that govern how pro178 handles your personal information. The full legal text follows in the Policy sections below.
All data transmitted between your device and the pro178 platform is protected by industry-standard 256-bit SSL/TLS encryption. Stored personal data is encrypted at rest and access is restricted to authorised personnel only.
pro178 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your information is used solely to operate, improve, and secure the pro178 platform.
As a pro178 Member, you have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. We will respond to verified requests within 14 business days.
Data is shared only with service providers directly necessary to operate the platform — including KYC verification partners, payment processors (BCA, BRI, BNI, OVO, DANA, GoPay), and licensed game studios — under binding data processing agreements.
pro178 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Account data is deleted or anonymised within 90 days of a verified closure request.
In the unlikely event of a data security incident affecting your personal information, pro178 will notify affected Members via their registered email address within 72 hours of becoming aware of the breach, in line with international best practice.
pro178 is an online gaming and sportsbook platform serving Members primarily based in Indonesia. We are committed to protecting the privacy and personal data of every Member who entrusts us with their information. This Privacy Policy sets out, in clear and accessible terms, what data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you hold in relation to your personal information.
This Policy applies to all personal data processed by pro178 in connection with the operation of the Platform, including data collected through the website at https://pro178.app, through live-chat and email customer support interactions, and through the payment processing and identity verification workflows required for account operation.
This Policy should be read alongside the pro178 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and pro178.
pro178 collects personal data through several channels and in several categories. We collect only the data that is necessary and proportionate to the purposes described in this Policy.
2.1 Registration Data. When you create a pro178 account, we collect your full legal name, date of birth, Indonesian residential address, email address, and chosen username. This data is required to establish your Member profile and to verify that you meet the eligibility requirements set out in our Terms & Conditions (including the 21+ age requirement).
2.2 Identity Verification (KYC) Data. As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your Indonesian national identity card (KTP), passport, or driver's licence (SIM). We may also collect supporting documents confirming your residential address (such as a utility bill or bank statement) and confirmation of ownership of any payment method registered to your account.
2.3 Financial Data. We collect transaction records including deposit amounts, withdrawal requests, payment method details (bank account numbers at BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or BSI; e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja), and QRIS payment references. We do not store full bank account credentials or e-wallet passwords on our systems.
2.4 Gaming & Betting Activity Data. We record all wagers placed on the Platform, including stake amounts, odds, game selections, outcomes, and bonus utilisation. This data is retained for operational integrity, responsible gaming monitoring, dispute resolution, and anti-fraud purposes.
2.5 Technical & Device Data. When you access the Platform, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
2.6 Communications Data. Any messages, emails, or live-chat transcripts exchanged between you and the pro178 support team are stored for quality assurance, dispute resolution, and training purposes. This includes communications relating to KYC queries, deposit or withdrawal issues, and responsible gaming requests.
2.7 Preference & Marketing Data. Where you have opted in to receive promotional communications, we retain records of your marketing preferences, promotion history, and promotional campaign interactions. You may withdraw your consent to marketing communications at any time by contacting support.
We do not knowingly collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless specifically required to fulfil a legal obligation, and we will obtain your explicit consent before doing so.
pro178 uses the personal data we collect for the following purposes. In each case, the use is proportionate to the data collected and limited to what is necessary to achieve the stated purpose.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, KYC data | Contract performance |
| Identity and age verification | KYC data, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Fraud prevention and security monitoring | Technical data, financial data, gaming data | Legitimate interests |
| Responsible gaming monitoring | Gaming data, communications data | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Communications data, financial data | Contract performance |
| Promotional communications (opt-in only) | Registration data, preference data | Consent |
| Platform improvement and analytics | Technical data, gaming data (aggregated) | Legitimate interests |
| Legal and regulatory compliance | All categories as required | Legal obligation |
pro178 processes personal data only where a lawful basis exists. The primary legal bases on which we rely are:
pro178 does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for each purpose.
5.1 Payment Processors. To process deposits and withdrawals, we share relevant financial and identity data with approved payment partners, including domestic Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). Each payment partner is bound by its own regulatory obligations and by contractual data protection requirements imposed by pro178.
5.2 KYC Verification Providers. Identity document verification is performed by specialist third-party KYC providers. We share only the minimum data necessary for verification (identity document images and registration data). These providers are prohibited from using the data for any purpose other than verification on our behalf.
5.3 Game Studios & Software Providers. To deliver casino games, slots, and live dealer experiences, technical session data (such as session tokens and stake amounts) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Personal identity data is not passed to game studios.
5.4 Fraud Prevention & Security Services. We may share technical data (IP addresses, device fingerprints, behavioural patterns) with specialist anti-fraud service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and multiple-account abuse.
5.5 Legal & Regulatory Disclosure. pro178 may disclose personal data to law enforcement authorities, regulators, or courts where required to do so by applicable law, by a valid court order, or where disclosure is necessary to protect the rights, property, or safety of pro178, our Members, or the public. We will notify affected Members of such disclosures where legally permissible.
5.6 Business Transfers. In the event that pro178 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by pro178 may be transferred to the acquiring entity. We will notify affected Members via email at least 30 days in advance of any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those in this Policy.
pro178 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. The categories of cookies we use are as follows:
pro178 does not deploy third-party advertising cookies or retargeting pixels on the Platform. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.
pro178 retains personal data for no longer than is necessary to fulfil the purposes described in this Policy, or as required by applicable law or regulatory obligation. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where anonymised data is retained for statistical or analytical purposes, it is no longer subject to this Privacy Policy.
As a pro178 Member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at the email address listed in Clause 14. We will respond to verified requests within 14 business days (WIB).
8.1 Right of Access. You have the right to request a copy of the personal data pro178 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the parties with whom it has been shared.
8.2 Right to Rectification. If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data categories (such as your registered name or date of birth), correction may require submission of supporting documentation.
8.3 Right to Erasure. You have the right to request deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you have withdrawn consent and there is no other lawful basis for processing; or the data has been processed unlawfully. This right is subject to our legal obligation to retain certain records (see Clause 7) and to obligations arising from active regulatory investigations.
8.4 Right to Restrict Processing. You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests pending our assessment of that objection.
8.5 Right to Data Portability. Where processing is based on your consent or on contract performance and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another data controller.
8.6 Right to Object. You have the right to object at any time to the processing of your personal data where pro178 relies on legitimate interests as the legal basis. Upon receipt of your objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for the establishment, exercise, or defence of legal claims.
8.7 Withdrawal of Consent. Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
The pro178 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Registration by individuals under the age of 21 is prohibited under our Terms & Conditions, and any account found to have been opened by or on behalf of a minor will be immediately suspended and all associated data deleted.
If you believe that pro178 has inadvertently collected data from a person under the age of 21, please contact our support team immediately at the details in Clause 14. We will investigate and delete the data without delay.
pro178 operates internationally and some of the third-party service providers we work with — including licensed game studios and KYC verification providers — may be based outside of Indonesia. As a result, your personal data may be transferred to and processed in countries other than Indonesia.
Where such transfers occur, pro178 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include:
By using the pro178 Platform and accepting this Privacy Policy, you consent to the international transfer of your personal data as described in this clause.
pro178 implements a layered security architecture to protect the confidentiality, integrity, and availability of your personal data. Our technical and organisational security measures include:
While pro178 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your pro178 login credentials and for logging out of the Platform when using shared or public devices.
The pro178 Platform may contain links to third-party websites or services — for example, links to the official websites of BRI Liga 1, FIFA, BWF (Badminton World Federation), or licensed game studio promotional pages. These links are provided for informational convenience only.
pro178 has no control over the privacy practices or content of any third-party website. This Privacy Policy applies only to the pro178 platform at https://pro178.app. When you follow a link to a third-party site, we strongly encourage you to review that site's own privacy policy before providing any personal information.
pro178 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this Policy — such as changes to the categories of data collected, the purposes for which data is used, or the rights available to Members — we will:
Your continued use of the pro178 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should stop using the Platform and contact support to request account closure.
Minor or administrative updates (such as corrections to formatting, broken links, or typographical errors) may be made without advance notice and do not constitute material changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pro178 holds about you, please contact our Data Protection team through any of the following channels:
For requests to exercise your data subject rights (access, rectification, erasure, portability, objection — see Clause 8), please include your registered username and the nature of your request in your initial message. We may request additional identity verification before actioning your request.
For responsible gaming concerns — including requests to set deposit limits, activate a cooling-off period, or apply for self-exclusion — please visit our Responsible Gaming page or contact the support team directly via live chat.
With your privacy fully protected under this Policy, you can enjoy everything the pro178 platform has to offer — from live sportsbook betting and premium slots to an immersive live casino experience. Have questions? Our FAQ has you covered.